REGULARLY ASKED QUESTIONS
We are excited that people ask us many questions about their hair & beauty.
Below are regularly asked questions and answers that have helped our clients in choosing our quality hair, body and beauty services.
We have put the information into categories to help make it easier for you to find the information you want.
You only need to toggle the headings to see more. If you cannot find the answer to a question you have, please call us or fill in our contact form.
All appointments will be confirmed 48 hours prior to your service by SMS or telephone. Please inform our Receptionist of your preferred choice when booking.
We accept cash & most major credit cards and provide EFTPOS facilities. We also accept PayPal and Zip Pay now when purchasing through our online shop. We regret we cannot accept personal cheques.
If you need to cancel or reschedule your appointment, a minimum of 24 hours’ notice is required. Failure to provide sufficient notice may result in your credit card being charged or gift voucher becoming void. Please call and talk to our staff.
Yes, Zedz Gift Vouchers are available for our full range of treatments. WE are happy to take your details and credit card payments over the phone, you can order online through our website, or you can visit our Salon. We either post out the voucher to you or your recipient, or you can collect when visiting us. The vouchers are valid for six months; a one-month extension is available when the holder of the voucher brings it in to the salon prior to the expired date.
Yes, products may be returned for a store credit, providing it is within 14 days of purchase, you have the receipt, the product is faulty, or in good condition and not been used. This decision will be made at the discretion of the Salon Manager.